Privacy & Cookies Policy

Reach4Skills Training Ltd – Privacy and Cookies Policy

Reach4Skills Training Ltd (registered company number 09004996) & its subsidiary companies (Reach4Crafts, Reach4Childcare & Reach4Business) abide by this privacy and cookies policy as we respect the privacy of all who interact with our company. We are a registered training provider offering training for Childcare and Business Apprenticeship qualifications as well as online CPD courses for the Childcare, Business and Crafts sector. As Reach4Crafts we also sell craft products and offer online virtual workshops.

The personal information that we collect about you is used only to provide appropriate learning and training, maintain our service to you, and communicate with you effectively.

We are compliant with the General Data Protection Regulation (GDPR) effective from May 2018. Our legal basis for processing your personal information is so that we can fulfil our contract with you.

The term “processing” covers a wide range of operations performed on personal data, including by manual or automated means. It includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data.

The General Data Protection Regulation (GDPR) applies to the processing of personal data wholly or partly by automated means as well as to non-automated processing, if it is part of a structured filing system. [source; European Commission website].

What data do we collect?

We collect the following data:

  • Personal identification information:
    • Name & any previous names (including maiden names)
    • Address
    • Telephone/Mobile Number(s)
    • Date of Birth
    • National Insurance Number
    • Legal identification information (passport/driving license number, birth certificate)
    • Unique learner number
  • Next of Kin name & telephone number
  • Employment status & history
  • Qualification records
  • Payment details (bank, debit/credit card, PayPal)
  • Ethnicity
  • Disability/learning difficulty information and any related medical information
  • Household declaration information
  • Referee details
  • Anonymous web tracking information via cookies & tracking pixels:
    • Web traffic data
    • Location data
    • IP Address
    • Demographic data
    • Interaction with Facebook and Instagram advertisements
    • Data on the device being used to visit our website and interact with our social media platforms.

How do we collect your data?

You directly supply most of the data collected by Reach4Skills Training Ltd. This data is collected in the following ways:

  • Completing an application form for an Adult Education course or Apprenticeship.
  • Completing a lead form via a Facebook or Instagram advert.
  • Completing a Mailing List sign up form on one of our websites.
  • Completing an enquiry form on one of our websites.
  • Enquiries made by private messaging on social media (Facebook Messenger & Instagram Direct Messaging).
  • Completing a booking for a course or workshop on www.reach4crafts.uk.
  • Placing an order on www.reach4crafts.uk.
  • Using web browsing cookies.
  • Using the Facebook Pixel.

Reach4Skills Training Ltd may also receive your data indirectly from the following sources:

  • Publicly available business data that can be found via web search.
  • Previous qualification information via the Learner Records Service.

How will we use your data?

Reach4Skills Training Ltd collects your data so that we can:

  • Enrol you onto your chosen training course (Adult Education or Apprenticeship).
  • Claim any government allocated funding so we can offer you training at a reduced/no cost to yourself.
  • Answer any enquiries you may have about our courses, workshops (Reach4Crafts) and products (Reach4Crafts) and to send over relevant information that you request.
  • To process payment for courses, workshops (Reach4Crafts) and products (Reach4Crafts).
  • To send across important company updates.
  • To send across information on the services we offer.
  • To send you promotional content and newsletters relating to one of our business areas via MailChimp (this will only be done if you have opted into our marketing).
  • To send across any physical products or course/workshop materials.
  • To analyse the user experience(s) of our websites.
  • To analyse the user experience(s) of our Facebook and Instagram adverts so we can better tailor our advertising.

 

Who Do We Share Your Data With?

Reach4Skills Training Ltd has a Data Sharing Agreement with our funding provider, Waverley Training Services. We share personal information with them to enrol you onto your course and claim government funding. Their privacy policy can be found here.

As part of this we also share your information with the Department for Education (DfE), who collect personal data from educational settings and local authorities via various statutory data collections. We are required to share information about our learners with the Department for Education (DfE) either directly or via our local authority for the purpose of those data collections.

All data is transferred securely and held by DfE under a combination of software and hardware controls, which meet the current government security policy framework.

If you are an apprentice, we will routinely share your personal details with your employer. This is to enable us to provide the best possible service and support your learning.

We will share your information with exam boards and awarding bodies to verify your results and claim your certification.

If you choose to opt into our marketing, we will upload your contact details to MailChimp CRM, which we use for email marketing.

Outside of these organisations, we will not share your data with any other third party unless we:

  • have a safeguarding concern.
  • are required to by government bodies or law enforcement agencies.
  • engage a supplier to process data on our behalf.
  • have obtained your prior permission.

 

How do we store your data?

Reach4Skills Training Ltd is contractually obligated to store your personal information for seven years. Your data is stored securely on our Management Information System, which is only accessible to Reach4Skills Training Ltd employees.

Marketing

Reach4Skills Training Ltd likes to send promotional content via email and text message.

We use MailChimp to send promotional email campaigns about offers and updates to those who opt into our email marketing. This is done via Facebook lead forms, newsletter/mailing list sign up forms on our website(s) and is also given as an option when booking a course or making a purchase through www.reach4crafts.uk.

If you have registered your interest for an Adult Education course via Facebook or Instagram and provided a mobile telephone number, we will use this to send text reminders about any upcoming funding/enrolment deadlines relating to the course(s) you have registered your interest for.

Occasionally we send emails to local businesses using publicly available contact information to raise awareness of our services and how the CPD we offer can benefit their staff. This data will not be processed through MailChimp but will be sent directly from the email address of our Sales Executive.

You have the right at any time to stop us from sending you marketing material. You can opt out of marketing via the following:

  • If you are subscribed to one of our MailChimp lists, there is a link to unsubscribe and/or update your preferences at the bottom of every email sent.
  • You can reply to any emails you receive from us asking for us to cease marketing communication.
  • Email our Digital Marketing Executive via sheppard@reach4skills.co.uk asking to opt out and/or update your marketing permissions.

What are your data protection rights?

Reach4Skills Training Ltd would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access– You have the right to request Reach4Skills Training Ltd for copies of your personal data.
  • The right to rectification– You have the right to request that Reach4Skills Training Ltd correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure– You have the right to request that Reach4Skills Training Ltd erase your personal data, under certain conditions. Please note that we have a statutory duty to retain some types of data for 7 years, so not everything will be erased immediately. Please also note that we will not be able to continue to engage with you if we do not have sufficient information.
  • The right to restrict processing– You have the right to request that Reach4Skills Training Ltd restrict the processing of your personal data.
  • The right to object to processing– You have the right to object to Reach4Skills Training Ltd’s processing of your personal data.
  • The right to data portability– You have the right to request that Reach4Skills Training Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via:

  • Email: info@reach4skills.co.uk
  • Telephone: 0333 577 1531
  • Or write to us: Reach4Skills Training Ltd, Gatcombe House, Copnor Road, Portsmouth, Hampshire, PO3 5EJ

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we collect information from you automatically through cookies or similar technology.

For further information, visit https://ico.org.uk/your-data-matters/online/cookies/.

How do we use cookies?

Reach4Skills Training Ltd uses cookies in a range of ways to improve your experience on our websites, including:

  • To gather anonymous visitor information on our websites (individual users, demographics, location, device, and browser use) and to use this data for analytics purposes.
  • To gather anonymous visitor information and to use for remarketing purposes (e.g; Custom Facebook Audiences).
  • To improve functionality of our websites and their features.
  • To monitor commercial activity on www.reach4crafts.uk (add to cart, checkout).

What types of cookies do we use?

Reach4Skills Training Ltd use cookies from Squarespace, WordPress & Google Analytics. Here are descriptions of the types of cookies than we use on our websites:

  • Functionality – Reach4Skills Training Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Reach4Skills Training Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Reach4Skills Training Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
    • Facebook Pixel- Reach4Skills Training Ltd uses this tool in our Facebook and Instagram advertising to help with tracking website visitors linked to our advertising campaigns and to retarget our adverts from the information gathered. To find out how to adjust your Facebook advertising settings please click here.

How to manage cookies

You can set your browser not to accept cookies, and https://ico.org.uk/your-data-matters/online/cookies/ tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

This privacy policy applies only to the following websites:

Any websites linked to from our websites are subject to their own privacy policy.

Changes to our privacy policy

Reach4Skills Training Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 11th January 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email: info@reach4skills.co.uk
  • Telephone: 0333 577 1531
  • Or write to us: Reach4Skills Training Ltd, Gatcombe House, Copnor Road, Portsmouth, Hampshire, PO3 5EJ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Reach4Skills Training Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via https://ico.org.uk/make-a-complaint/.