Operations/Departmental Manager

Information on our Operations/Departmental Manager Apprenticeship Standard

Duration: Typically, 30 months                                                           Level: 5

Operations/Departmental Manager- Occupational Profile

An Operations/Departmental Manager is generally someone who is able to manage teams or projects and has responsibility for planning, delivering and achieving departmental goals and objectives. Accountable to a more senior manager, head of department or small business owner, they are responsible for the operational delivery of the organisation’s strategy.


This qualification is suitable for a range of learners, who currently manage a team or projects within an organisation or who are wishing to manage a team or projects.

Operations/Departmental manager with colleague in front of computer


The apprentice must achieve the following on-programme assessment requirements prior to Gateway:

  • Achieved Level 2 English and maths
  • Developed their portfolio evidence
  • Completed their Work-based project
  • Prepared for their competency-based interview
  • Completed a CPD log including copies of any ILP’s or training plans and any certificates achieved.

Gateway Requirements

The decision to take an apprentice through Gateway is made between the employer, Independent Training Provider (ITP) and apprentice. The apprentice must have achieved all the required on-programme elements before they enter Gateway.

End-Point Assessment (EPA) Requirements

This has 5 methods of assessment: Multiple Choice Questions (MCQ)knowledge test, Competency Based Interview, Portfolio of Evidence, Work-based project and presentation and Professional Discussion relating to CPD activity.


Overall grading is Fail, Pass, Merit or Distinction

Future Job Prospects

Upon achievement of this qualification learners can progress into various job roles:

  • Hospitality sector
  • Care sector
  • Retail sector
  • Finance sector

Future Learning Opportunities

Learners can progress to Level 6 Chartered Manager.

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